Privacy Policy

1. Introduction

Welcome to JELLA (“we”, “our”, “us”).
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our Shopify store (the “Site”).

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

When you visit our Site, we may collect the following types of information:

a. Personal Information

  • Name: ARW LOGISTICS LTD

  • 127 Stradbroke Grove, Ilford, England, IG5 0DP

  • jellastore01@gmail.com

  • +447459221812

  • Payment information (processed securely through our payment providers)

b. Non-Personal Information

  • Browser type and version

  • Device information

  • IP address

  • Pages viewed and time spent on the site

This data helps us improve your shopping experience and manage orders effectively.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about your order or account

  • Provide customer support

  • Improve our store and services

  • Send marketing or promotional materials (only if you opt in)

  • Comply with legal obligations

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share it with trusted third parties to operate our business effectively:

  • Shopify – our online store platform

  • Payment processors (e.g., PayPal, Stripe, Shopify Payments)

  • Delivery partners ( Evri, Royal Mail, Yodel and DPD )

  • Analytics providers – like Google Analytics, to help us understand website performance

Each of these providers processes your information according to their own privacy policies and in compliance with data protection laws.

5. Data Retention

We keep your personal data only as long as necessary for business, tax, and legal purposes.
When no longer needed, your information is securely deleted or anonymised.

6. Cookies

Our Site uses cookies to enhance your browsing experience. Cookies help us:

  • Remember your preferences

  • Analyse site traffic

  • Improve performance

You can control or delete cookies through your browser settings at any time.

7. Your Rights (Under UK GDPR)

Under the UK General Data Protection Regulation, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to processing

  • Withdraw consent for marketing communications

  • Request data portability

To exercise your rights, contact us at [jellastore01@gmail.com].

8. Data Security

We use appropriate technical and organisational measures to protect your data from unauthorised access, misuse, or disclosure. All payment information is encrypted and processed securely.

9. Third-Party Links

Our Site may contain links to other websites. We are not responsible for the privacy practices or content of these external sites.

10. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our business or legal obligations. The updated version will always be posted on this page with a revised “Effective Date.”