Return & Refunds

You have 30 days from the date of delivery to request a return.
To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.

  • It must also be in the original packaging.

  • Proof of purchase (such as an order confirmation or receipt) is required.

To start your return, please contact us at:
📧 Email: jellastore01@gmail.com
📞 Phone: +44 7459 221812
📍 Return Address: 127 Stradbroke Grove, Ilford, England, IG5 0DP

Please note that customers are responsible for return shipping costs unless the item is defective or incorrect.

2. Refunds

Once we receive and inspect your returned item, we will notify you by email that we have received your return.
If your return is approved, your refund will be processed and the amount will be automatically credited to your original payment method within 3 to 5 business days.

3. Exchanges

We currently do not offer direct exchanges. If you need a different size or product, please return your item for a refund and place a new order.

4. Non-Returnable Items

Certain types of goods are not eligible for return, including:

  • Gift cards

  • Personal care or hygiene items

  • Sale or clearance items (unless defective)

5. Contact Us

For any questions or assistance regarding returns or refunds, please contact us:
📧 Email: jellastore01@gmail.com
📞 Phone: +44 7459 221812
📍 Address: 127 Stradbroke Grove, Ilford, England, IG5 0DP