Shipping Policy.

Last updated: October 2025

Store Name: JELLA
Store Address: 127 Stradbroke Grove, Ilford, England, IG5 0DP
Email: jellastore01@gmail.com
Phone: +44 7459 221812

1. Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped.

2. Shipping Time & Delivery

We aim to deliver all orders within 5 to 7 business days across the United Kingdom.
Please note that delivery times may vary depending on courier service, weather conditions, and location.

3. Shipping Charges

Shipping costs are calculated at checkout based on your order weight and delivery address. Any available free shipping offers will be displayed during checkout.

4. Order Tracking

Once your order has been shipped, you will receive an email with your tracking number. You can use this tracking number to check the delivery status of your order.

5. Delays & Issues

While we make every effort to ensure timely delivery, delays may occur due to unforeseen circumstances.
If your order is delayed for more than 10 business days, please contact us at jellastore01@gmail.com or call us at +44 7459 221812 for assistance.

6. Wrong or Incomplete Address

Please ensure that all shipping details are entered correctly during checkout. JELLA is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

7. International Shipping

Currently, we only ship within the United Kingdom. International shipping will be introduced soon.

8. Lost or Damaged Packages

If your order arrives damaged or does not arrive at all, please contact us immediately with your order number and any supporting photos. We will investigate and offer a suitable solution.