Terms & Conditions

Welcome to JELLA!
These Terms & Conditions (“Terms”) outline the rules and regulations for the use of our website and services.
By accessing or purchasing from JELLA, you agree to these Terms. Please read them carefully before using our website.

1. Company Information

Store Name: JELLA
Address: 127 Stradbroke Grove, Ilford, England, IG5 0DP
Email: jellastore01@gmail.com
Phone: +44 7459 221812

2. Use of Our Website

By accessing this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or guardian.

  • You will not use our products for any illegal or unauthorized purpose.

  • You will not transmit any worms, viruses, or code of a destructive nature.

Violation of any of these Terms will result in immediate termination of your access to our services.

3. Products and Pricing

We strive to ensure all product descriptions and prices are accurate. However:

  • Prices may change without prior notice.

  • We reserve the right to modify or discontinue any product at any time.

  • All prices are listed in GBP (£) and include applicable taxes unless otherwise stated.

4. Orders and Payments

  • Orders are accepted subject to availability and confirmation of payment.

  • We accept payments through Shopify’s secure checkout and other approved payment gateways.

  • Once an order is placed, you’ll receive a confirmation email.

  • We reserve the right to refuse any order if fraud or misuse is suspected.

5. Shipping and Delivery

  • Orders are usually processed within 1–3 business days.

  • Standard UK delivery typically takes 3–5 working days.

  • We are not responsible for delays caused by courier companies or customs.

For more details, please visit our Shipping Policy page (if available).

6. Returns and Refunds

If you are not satisfied with your purchase, you may return it in accordance with our Refund Policy.
To start a return, please contact us at jellastore01@gmail.com within 14 days of receiving your order.

7. Accuracy of Information

We make every effort to display accurate product images and descriptions, but colors and details may vary slightly due to monitor settings or lighting conditions.

8. Third-Party Services

Some services provided (such as payment gateways, analytics, or delivery partners) are operated by third parties.
We are not responsible for their privacy practices or content. Please review their individual policies.

9. Intellectual Property

All content on this website — including images, logos, product descriptions, and designs — is the property of JELLA and protected by copyright laws.
You may not reproduce, distribute, or exploit any content without our written permission.

10. Limitation of Liability

JELLA shall not be liable for any direct, indirect, or consequential losses arising from the use of our website, products, or services.
Your use of this site is at your own risk.

11. Privacy

Your privacy is important to us. Please read our Privacy Policy to understand how we collect and use your personal information.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts in the United Kingdom.

13. Contact Information

If you have any questions about these Terms, please contact us:
📍 Address: 127 Stradbroke Grove, Ilford, England, IG5 0DP
📧 Email: jellastore01@gmail.com
📞 Phone: +44 7459 221812