Return & Refund Policy

Return & Refund Policy for Jella

Thank you for shopping at Jella! We’re committed to delivering quality products and great customer experience. If you're not entirely satisfied with your purchase, we’re here to help.

1. Returns

Eligibility:

• You have 14 calendar days from the date you received your item to request a return.

• To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging.

• Proof of purchase (order number or receipt) is required.

Non-returnable items:

• Sale or clearance items

• Gift cards

• Personalized or custom-made products

How to initiate a return:

Please email us at [your support email] with your order number, reason for return, and any relevant photos if applicable. We will provide return instructions and a shipping address.

Return shipping:

• Customers are responsible for return shipping costs unless the item is defective or we made an error.

• We recommend using a trackable shipping method.

2. Refunds

Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 5–10 business days.

Please note: Shipping charges are non-refundable.

3. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item. If you need an exchange, contact us at [your support email].

4. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 3 days of delivery with photos of the item and packaging. We’ll make it right as quickly as possible.

5. Contact Us

If you have any questions about our return and refund policy, please reach out:

Email: [your support email]
Phone: [optional]
Business Hours: [your working hours]

We appreciate your support and are here to help!

Return & Refund Policy for Jella

Thank you for shopping at Jella! We’re committed to delivering quality products and great customer experience. If you're not entirely satisfied with your purchase, we’re here to help.

1. Returns

Eligibility:

• You have 14 calendar days from the date you received your item to request a return.

• To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging.

• Proof of purchase (order number or receipt) is required.

Non-returnable items:

• Sale or clearance items

• Gift cards

• Personalized or custom-made products

How to initiate a return:

Please email us at [your support email] with your order number, reason for return, and any relevant photos if applicable. We will provide return instructions and a shipping address.

Return shipping:

• Customers are responsible for return shipping costs unless the item is defective or we made an error.

• We recommend using a trackable shipping method.

2. Refunds

Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 5–10 business days.

Please note: Shipping charges are non-refundable.

3. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item. If you need an exchange, contact us at [your support email].

4. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 3 days of delivery with photos of the item and packaging. We’ll make it right as quickly as possible.

5. Contact Us

If you have any questions about our return and refund policy, please reach out:

Email: [your support email]
Phone: [optional]
Business Hours: [your working hours]

We appreciate your support and are here to help!